Privacy Policy
This Privacy Policy explains how TeraVella processes the personal data we collect through our website. We are committed to safeguarding the privacy and security of your information.
Data We Collect
Through our contact and inquiry forms we collect contact details such as your name, company name, email address and phone number. When you visit our website, anonymous analytics data such as browser type, IP address and browsing behaviour may also be recorded automatically. We only collect the data necessary to provide and improve our services.
Purpose and Legal Basis
We process your data to respond to your inquiries, prepare quotations, conduct our B2B commercial relationship and improve our website. Our legal bases include the conclusion or performance of a contract, our legitimate commercial interests and your explicit consent. For analytics cookies we rely on your consent, which you may withdraw at any time without affecting prior processing.
Sharing With Processors
We do not sell your personal data. Your data may be shared, only to the extent necessary, with service providers such as our hosting and analytics providers who help us operate the website and our services. These processors act solely on our instructions and under appropriate confidentiality obligations. We may also disclose data to authorities where required by law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with applicable legal retention obligations. Once these periods expire, your data is securely deleted, destroyed or anonymised. If you would like more detail on the specific retention periods that apply to your data, please contact us.
Your Rights
You have the right to access your personal data, request its correction or deletion, object to its processing and request data portability. Visitors located in the EU may also exercise their rights under the GDPR. To exercise any of these rights, contact us at [email protected] and we will assess your request within a reasonable period in line with applicable law.
Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These include access controls, encrypted connections and regular security reviews. While no method of transmission is completely secure, we take reasonable care to keep your information protected throughout its lifecycle.
Contact for Requests
For questions about this Privacy Policy or requests relating to your data rights, you can reach us at [email protected] or on +90 242 606 2591. This text is provided for general information only and does not constitute legal advice. We may update this Policy from time to time, and the current version will always be available on this page.